The Scottish Paralegal Association

RTA Claims Handler/Paralegal

Established in 2013, Jones Whyte was founded by Glasgow-based Solicitors Ross Jones and Greg Whyte at the request of a handful of business-owner clients who were frustrated at the efficiency and value being offered by their current lawyers for themselves, their contacts, friends and employees.

Jones Whyte began as a two-person firm set on offering an alternative to more traditional legal services. Using cutting-edge cloud-based technology and adopting a flexible approach to client needs and budget, a dynamic young firm was allowed to develop. The firm now has over 60 employees and continues to grow. We pride ourselves in investing in our staff to ensure they have the training and support to exceed at their role.

Company : Jones Whyte
Category : Business Support
Date : 14 February, 2019
Location : Glasgow
Website :
Salary : Excellent Benefits

Full time, Permanent
Monday – Friday, 35 hours per week.
City Centre Office
Salary: dependent on experience.

Main Tasks & Responsibilities
Capture and convert new leads
Open files and generating relevant emails/letters to commence the claims process
Identify heads of claim and gather relevant evidence (with minimal guidance)
Accurately record and update files (phone notes, emails, meetings etc.)
Handle files in compliance with CPAP/SVPAP
Assess the prospects of success regarding liability and causation (with minimal guidance)
Liaise with insurers, brokers, medical experts, witnesses and other third parties in relation to the claim
Confirm medical appointments with clients
Review and value medical evidence (with minimal guidance)
Provide accurate advice to clients on how best to proceed with their claim (with minimal guidance)
Quantify client’s losses (PI & ULR) (with minimal guidance)
Identify TPI breaches and escalate accordingly
Negotiate settlement with third party insurers (with minimal guidance)
Follow the firms processes and procedures
Handle RTA (PI & ULR) claims from inception to settlement or litigation.

Essential skills required:
Good knowledge of claims process in accordance with CPAP and SVPAP (PI)
Good knowledge of heads of claim (PI & ULR)
Good organisational skills
Ability to prioritise own workload
Working knowledge of MS Office packages (including Word, Excel, Outlook)
Good communication skills
Good telephone skills
Basic understanding of the Highway Code
Attention to detail
Good problem Solving Skills
Works well in a team
Ability to follow instructions
Flexible, copes well in unpredicted changes
Willingness to learn

Basic knowledge of medical terminology
Paralegal Qualification

  • Competitive Salary
  • Training & Development
  • Dress Down Days
  • Firm Outings & Events

Please send a CV and Covering Letter to